GENERAL CONFLICT

Conflict in a company:

Context of the Conflict: This conflict occurred in a branch of Scappino located in the square of northern tip, Scappino is a casual and formal clothing store, in this store garments are handled with a high cost so that sometimes ATMs make mistakes , as we told in the following conflict.

Characters in the conflict: -Juan the cashier -The boss -The client

 On one occasion, when Juan was working at the cashier of the Scappino store, he made the mistake when it came to charging a customer's fault, Juan was underpaid he had to collect $ 10,000 but the amount he dialed was $ 1,000. This caused his boss to scold him, after this forced him to go to the customer who had already left the store. Juan did not find it but fortunately he had his client's cell number, so they located and indicated such an error. The client was told that if he could go back to the store to clarify the case, since if there is no correction Juan will have to pay this error. The client accepted and returned to the store and the altercation was changed, he agreed to pay the rest not before saying that he did not make a mistake again because no people are honest.

 Conflict and Problem

The problem that arose was that the seller did not pay enough attention when marking the product that the customer was taking however they were able to solve the problem thanks to the honesty and sencibility of the customer

 Type of conflict

the lack of concentration on the worker was quite bad, such errors do not usually bring irremunerable conflicts and t on the part of the boss and the buyer their reactions were not negative

Conflict theory

It is conflictive: because it was a big mistake that the seller had in the service store where those mistakes in other places are unforgivable

Conflict process

It is in stage lV since the behavior of both parties was adequate to make a decision on how to solve the problem reacted immediately

stage v because in the end they obtained a result in which the appropriate amount that the seller needed for being distracted was given

Reflection

It is very important that we have communication with the people we work and at the moment that happens we know how to take this kind of situations and conflicts in general